Dataedo Licenses - FAQ & Troubleshooting
Desktop
After upgrading Dataedo 10.0 or newer I lost access to my license
Learn more about converting legacy key to new online licenses
When I sign into Desktop I see no licenses available
There might be a few reasons why you do not see a license in Dataedo Desktop:
- You logged in with a different email,
- Your email/domain is not assigned to any license,
- Your email did not fit into the number of available users of the license you are assigned to,
- The subscription might have expired.
Dataedo Account
How can I access my account/subscription in Dataedo Account?
Learn more about accessing your account
Why don't I see my subscription?
You probably do not have any role in your account. This access is set on purchase or later by the account owner with Dataedo Account.
Learn more about accessing your account
Why don't I have access to users?
You probably do not have enough access level to your account - the required role is owner or admin.
Why can't I see the renewal/upgrade on my account?
- The purchase might not have been paid yet.
- The purchase might have been assigned to a new account - there may be various reasons for this. Contact our sales - we probably will be able to fix this.
Why can't I see the cost of subscription or amounts on orders?
If the transaction is marked as a reseller transaction, then amounts are hidden in the Dataedo Account.
Subscription
How to upgrade my subscription to a higher plan or add more users?
Contact our sales and let us know the details.
Do upgrades and more users work on a prorated basis?
Yes.
