Customer accounts

Every customer that purchases a new subscription has an account created. The account is identified by a unique account number.

When you renew a subscription, your account number and setup do not change.

Access levels to the account

Dataedo accounts allow setting up access for multiple users, with different access levels (or roles). There are the following roles in the account:

• Owner - highest level access, can do everything, including managing the subscription and access to the account,
• Admin - can assign and revoke licenses to users,
• Billing - can access orders and invoices.

Getting access to your account

There are different ways in which you can get access to the account:

1. Owner access is granted automatically to the person placing the purchase order.
2. The user placing an order can set up access by providing user emails for owners, admins, and billing.
3. Owners can manage users and access using Dataedo Account.
4. You can request access to the account by contacting our support and attaching the invoice or confirmation email.